Atlantic wireless network
- Having a wireless card recognized by your computer;
- Being in range of a WHOI access point;
- Having the MAC address of the wireless card registered for wireless
access in NetReg;
- Getting a 10.202.x.y IP from DHCP which allows access to the VPN
- Having a RAS/VPN account and establishing a VPN connection.
For a successful connection, the answer to each of these questions should
- Wireless card:
- Do you have an 802.11b or 802.11b/g wireless card?
- Are the drivers installed as needed?
- Is the wireless network interface enabled?
- Is the wired Ethernet interface disabled?
- Access point:
- Are you unplugged from the wired Ethernet network?
- Are you in range of a WHOI access point?
- Do you see the Atlantic network beaconed?
- Can you connect to Atlantic? (Make sure you connected to
Atlantic and not some other wireless network.)
- MAC address authentication:
- Is your wireless MAC address
registered in NetReg?
- Do your wireless settings show that you are connected to Atlantic?
- DHCP and IP settings:
- Is your wireless network interface
set to use DHCP?
- Are you getting a 10.202.x.y IP address?
- Can you ping 220.127.116.11 (the IP of the VPN Concentrator)?
- VPN connection:
- Once connected:
- Can you ping 18.104.22.168?
- Can you ping www.whoi.edu? (If not, check that your DNS servers are
set to 22.214.171.124 and 126.96.36.199)
- Can you access the WHOI website
- Can you access the WHOI internal website
- Were you ever able to use the Atlantic network (from your
- Can you use the Atlantic network from another location? (Some
locations have stronger signals than others. If wireless coverage in your
area is poor, contact the Help Desk.)
- Can others (in your location) use the Atlantic network?
(Wireless outages in certain areas are rare, but they do happen. Contact
the Help Desk and make sure to mention your specific location. When
possible, provide the MAC address of the wireless access point you are
trying to use.)
- Does your wireless card support 802.11b/g or just 802.11b? (This
information will may help us diagnose the problem.)
- Do you have a personal firewall enabled?
- Is your computer secure and free from
viruses and spyware? (Spyware causes many network problems, particularly
those described in the Once connected part of the outline.)